Kings Lynn Koi Website information.


All prices quoted include VAT at the current rate where applicable. Kings Lynn Koi VAT registration number 775 8947 54.


Delivery is FREE on orders over £50. Under £50 a £5.95 charge will be added.

Unfortunately, some larger items carry an additional charge. This will be detailed when making your selection of delivery or collection prior to placing your order.

All deliveries require a signature. If an attempted delivery fails and no instruction left for the driver a card will be left with a number to ring to arrange a further free delivery. Please provide us with instructions if a neighbour can accept the delivery.

If you have any questions regarding delivery, please call or email.

Prices quoted are for Mainland England only. Please call or email for a quote if you live outside of this area.


Accepting Deliveries.

Items can be dispatched by 3 methods.

1. Royal Mail. No signature will be required, and is only used for small items.

2. All deliveries must be checked upon delivery before a signature is provided as acceptance of goods in perfect condition. Any damage should be noted.

3. Pallets (i.e filters and quarantines etc) are delivered via Pallettrack on an economy 2-3 day service. The pallet must be checked prior to providing a signature as no claim can be made in the event damages. Signing for this as unchecked is not acceptable. (Pallettrack terms, not ours!)

In the event of damages, these must be noted with the driver, and reported to ourselves with in 24 hours. Pictures of the damage can be emailed to

Kings Lynn Koi Terms and Conditions

1. All goods remain the property of Kings Lynn Koi until paid for in full.

2. All goods carry manufactures guarantee and warranties. A valid receipt must accompany any returns in the event of a claim under the manufacturers guarantee. Returns will be made at the customers expense.

3. Damages, shortages or faulty goods should be notified within 24 hrs. Pictures of damages are needed in the event of an insurance claim

4. Damaged goods may be repaired or replaced at Kings Lynn Koi’s discretion.

5. Please call or email with details of returns before sending.

6. RETURNS: Notification of impending return must be made within Seven (7) working days of receipt of the your item. Initial delivery charges will not be refunded. The cost of the return lies with the customer.

Please call us on 01553 770005.

Returns are accepted up to (14) days from delivery. We recommend recorded signed for or a courier service is used.


IMPORTANT NOTE: this does not in any way affect your statutory rights.

7. English law applies on all transactions.

8. Kings Lynn Koi denies any liability for any consequential loss or damaged or faulty items, delay in despatch or delays by carriers.

8. Photographs and dimensions included are for guidance purpose only.

10. Kings Lynn Koi reserves the right to change prices without notification.