We use a variety of delivery methods.
- Royal Mail 2nd class is used for small non urgent items.
- APC next day delivery for all parcels and the KLK 6000 filter. (Monday to Friday delivery)
- Pallet track. A booked in service is used, so please ensure a contact number is provided for pallet track to arrange delivery. This service is used for large items such as Drum filters, bead filters and the larger KLK multi chamber systems. (Monday to Friday delivery)
- Live koi carp delivery via APC before 12 next day delivery. Koi will only be sent whwn a delivery day is confirmed.(Tuesday, Wednesday and Friday delivery available.)
Items can be dispatched the same day so please contact us if your order is urgent else we aim to dispatch in 1 working day for small items and parcels and 2-3 working days for pallets. Please contact us if you require a specific delivery date and we will do our best to arrange this.
Any item being returned under the guarantee must be sent to us with a copy of the original purchase and your details including name, adress and telephone number.
Non faulty items can be returned with prior consent with in 28 days of purchase. Items found to be in original packaging and in a re-saleable condition will be refunded by the original payment method minus any delivery charges we have incurred. This excludes custom made / drilled filter systems and any other bespoke item. All return costs are at your exspense and an insured tracked service is recommend. Any goods remain your responsibility until we sign for the item in good condition.